Dashboard Overview

Welcome back, Admin

Here's what's happening across your marketplace today

Total Orders

2,847

+12.5%

vs last week

Revenue

₹1.2M

+8.2%

vs last week

Active Drivers

184

-3.1%

vs last week

Customer Rating

4.8/5

+0.2

vs last week

Hourly Orders

Popular Cuisines

Indian

75%

Chinese

66%

Italian

50%

Recent Orders

Order ID	Customer	Restaurant	Amount	Status
#12345	John Doe	Spice Garden	₹450	Delivered
#12344	Jane Smith	Dragon House	₹850	In Transit
#12343	Mike Johnson	Pizza Hub	₹650	Preparing

Customer Analytics

Detailed insights about customer behavior and patterns

Active Users

24.5K

↑ 12% vs last month

Avg. Order Value

₹450

↑ 8% vs last month

Orders/Customer/Month

4.2

↓ 3% vs last month

Retention Rate

78%

↑ 5% vs last month

Customer Segments

Power Users

25%

Regular Users

40%

Occasional

35%

Peak Order Times

6AM 9AM 12PM 3PM 6PM 9PM 12AM

Rating Distribution

5 ★

75%

4 ★

20%

3 ★

2 ★

1 ★

Common Feedback Topics

Food Quality

80%

Delivery Time

75%

Packaging

60%

Value

50%

Restaurant Performance

Analytics and insights about restaurant partners

Active Restaurants

1,247

↑ 15% vs last month

Avg. Processing Time

18 min

↓ 2 min vs last month

Order Acceptance

92%

↓ 3% vs last month

Avg. Rating

4.3/5

↑ 0.2 vs last month

Top Performing Restaurants

Restaurant	Orders	Revenue	Rating	Processing Time
Spice Garden	1,245	₹2.4L	4.8/5	15 min
Pizza Hub	1,120	₹2.1L	4.7/5	18 min
Dragon House	980	₹1.9L	4.6/5	20 min

Order Volume by Time

Mon Tue Wed Thu Fri Sat Sun

Top Selling Items

Butter Chicken

842 orders

Margherita

756 orders

Chow Mein

654 orders

Common Issues

Late Preparation

of total orders

Order Cancellation

2.5%

of total orders

Quality Issues

1.2%

of total orders

Driver Metrics

Performance analytics for delivery partners

Active Drivers

482

↑ 8% vs last month

Avg. Delivery Time

28 min

↓ 3 min vs last month

Orders/Driver/Day

12.4

↑ 1.2 vs last month

Avg. Rating

4.7/5

↑ 0.2 vs last month

Delivery Time Distribution

<20 min

25%

20-30 min

40%

30-40 min

25%

>40 min

10%

Peak Hours Performance

8AM 10AM 12PM 2PM 4PM 6PM 8PM

Top Performing Drivers

Driver	Orders	Avg Time	Rating	On-Time %
Rahul K.	145	24 min	4.9/5	98%
Amit S.	132	26 min	4.8/5	96%
Priya M.	128	27 min	4.8/5	95%

Delivery Issues

3.2%

of total deliveries

↓ 0.5% vs last month

Driver Availability

92%

peak hour coverage

↑ 3% vs last month

Customer Complaints

1.8%

of total orders

↓ 0.3% vs last month

Marketplace Health

Overall ecosystem performance and balance metrics

Supply-Demand Ratio

1.4x

Optimal Range: 1.2-1.5x

Platform Uptime

99.8%

↑ 0.1% vs last month

Order Success Rate

96.5%

↑ 1.2% vs last month

Avg Response Time

1.2s

↓ 0.3s vs last month

Driver Coverage by Area

Central

80%

North

75%

South

70%

East

65%

Hourly Demand vs Supply

9AM 11AM 1PM 3PM 5PM 7PM 9PM

System Health Metrics

API Response

98.9%

Payment Success

97.5%

Location Accuracy

95.2%

Critical Incidents

Payment Gateway

Last incident: 15 days ago

Resolved

Order Assignment

Last incident: 7 days ago

Resolved

Location Services

Last incident: 2 days ago

Resolved

Order Assignment SLA

98.2%

within 30 seconds

↑ 0.5% vs last week

Delivery Time SLA

94.5%

within promised time

↑ 1.2% vs last week

Support Response SLA

96.8%

within 1 minute

↑ 0.8% vs last week

Financial Insights

Revenue metrics and financial performance analytics

Gross Revenue

₹84.5L

↑ 15% vs last month

Net Revenue

₹12.8L

↑ 18% vs last month

Commission Revenue

₹8.2L

↑ 12% vs last month

Delivery Revenue

₹4.6L

↑ 8% vs last month

Monthly Revenue Trend

Jul Aug Sep Oct Nov Dec

Revenue Distribution

Food Orders

65%

Delivery Fees

20%

Subscriptions

10%

Others

Operational Costs Breakdown

Category	This Month	Last Month	Change	% of Revenue
Driver Payments	₹32.5L	₹28.2L	+15.2%	38.4%
Marketing	₹18.2L	₹16.8L	+8.3%	21.5%
Technology	₹12.4L	₹11.9L	+4.2%	14.7%

Gross Margin

24.8%

Target: 25%

↑ 2.1% vs last month

Customer Acquisition Cost

₹185

Target: ₹175

↑ ₹10 vs target

Cash Burn Rate

-12%

Target: -15%

Better than target by 3%

Order Analytics

Comprehensive analysis of order patterns and performance

Total Orders

24,582

↑ 12% vs last month

Avg Order Value

₹425

↑ 8% vs last month

Completion Rate

96.8%

↑ 1.2% vs last month

Avg Delivery Time

32 min

↓ 3 min vs last month

Hourly Order Distribution

10AM 12PM 2PM 4PM 6PM 8PM 10PM

Order Categories

Main Course

45%

Fast Food

30%

Beverages

15%

Desserts

10%

Order Status Distribution

Delivered

85%

In Transit

10%

Preparing

Cancelled

Payment Methods

UPI

45%

Cards

30%

Wallet

15%

COD

10%

Recent Orders

Order ID	Customer	Restaurant	Amount	Status	Time
#12345	John D.	Spice Garden	₹450	Delivered	5 mins ago
#12346	Sarah M.	Pizza Hub	₹850	In Transit	12 mins ago
#12347	Mike R.	Dragon House	₹650	Preparing	18 mins ago

Reports & Exports

Generate and download custom reports for your food delivery operations

Quick Reports

Custom Report Builder

Date Range

Report Type

Metrics to Include

Orders Revenue Customers Delivery Time Ratings Complaints

Recent Reports

Report Name	Generated	Status
March 2024 Operations Summary	2024-03-15 14:30	Completed
Q1 2024 Restaurant Performance	2024-03-14 09:15	Completed
Driver Efficiency Analysis	2024-03-13 16:45	Processing